Features  3rd Party Connectors

Traverse has a versatile and open framework, which enables connections to third party applications via the appropriate API, allowing you to expand external systems as much or as little as you need.

Customized Solutions for Seamless Integration On Your Terms

Traverse has a highly customizable and flexible plug-in framework that allows it to interface with virtually any external system. Users can create a custom connector using any language supported on the platform (Linux/Windows) - Java, C/C++, Python, Perl, PowerShell, batch/shell script, etc and trigger it from within Traverse in response to various events. Full context of the event is available to the plug-in/connector like device name/address/location, test (metric) that triggered the event, configured thresholds, polled result, date/time, etc so that it can use or pass along the data to the external system. Obviously the connector will use the appropriate API for the target system and can be as simple or complex as needed.

We have built connectors for the following ticketing/service desk systems. These connectors in use by our customers include:

  • Remedy
  • Cherwell
  • Service Now
  • ConnectWise
  • Microsoft CRM