Voice over IP

Traverse allows you to monitor the performance of your Voice over IP infrastructure and services in converged networks by measuring key metrics such as critical delay and jitter. Some of the VoIP infrastructure that Traverse supports includes::

  • Broadworks, Cisco IP-SLA (SAA), Cisco Call Manager
  • Cisco ITP, Kagoor, Cisco Meeting Place

Supported Metrics

  • Broadworks

  • TimesTen Backdoor updates
  • Network Originations
  • Network Terminations
  • Network Terminations Answered
  • User Originations
  • User Terminations
  • User Terminations Answered
  • SIP Transaction Rate
  • SIP INVITE
  • SIP ACK
  • SIP BYE
  • SIP CANCEL
  • SIP OPTIONS
  • SIP REGISTER
  • SIP INFO
  • SIP NOTIFY
  • SIP PRACK
  • SIP Other
  • SIP retry invites
  • SIP retry byes
  • SIP retry cancels
  • SIP retry responses
  • SIP subscribe ins
  • SIP message
  • SIP update
  • SIP setup delay
  • SIP answer signal delay
  • SIP registrations rate
  • Number of Users
  • Number of Groups
  • Number of Service Providers
  • Phone Numbers Configured
  • Phone Numbers Assigned
  • Cisco CMR

  • Jitter
  • K-Factor Conceal Secs
  • K-Factor Cumulative Conceal Ratio
  • K-Factor Interval Conceal Ratio
  • K-Factor Interval Conceal Ratio Mx
  • K-Factor Severely Conceal Secs
  • Latency
  • MOS K-Factor
  • MOS K-Factor Av
  • MOS K-Factor Mn
  • MOS K-Factor Mx
  • MOS K-Factor Vr
  • Packets Transmitted
  • Traffic Volume
  • Cisco CUCM

  • CPU Idle Time
  • CPU Utilization
  • Database Replication State
  • Network Packets Transmitted
  • Network Traffic Volume
  • Number Of Calls Active
  • Number Of Calls Completed
  • Number Of Calls In Progress
  • Number Of Conferences Active
  • Number Of Conferences Completed
  • Number Of Ports Active
  • Number of Processes
  • Number of Threads
  • Physical Memory Utilization
  • Process CPU Utilization
  • Process Memory Utilization
  • Process Status
  • Registered Phone Count
  • Virtual Memory Utilization
  • Cisco Call Manager Express

  • Answered Calls
  • Calls disconnected during call setup
  • Calls not answered due to Busy Line
  • placed calls disconnected during alerting stage
  • placed calls disconnected during call put on Hold
  • received calls disconnected during alerting stage
  • Active Number of Calls
  • Cisco CCME Ephone Statistics
  • Cisco CCME IP Phone Counts
  • Cisco CCME active calls
  • Total Cisco IP Extension Mobility Phones Registered
  • Total Cisco IP Extension Mobility Phones Seen
  • Total Cisco IP Phones Registered
  • Total Cisco IP Phones Seen
  • Total Cisco Key IP Phones Configured
  • Total Cisco Key IP Phones Registered
  • Cisco Call Manager

  • Active Annunciator Resource
  • Active H.323 Calls
  • Active Hardware Conference
  • Active MOH (Multicast) Resource
  • Active MOH (Unicast) Resource
  • Active MTP Resource
  • Active PRI Channels
  • Active Phone Calls
  • Active Software Conference
  • Active T1 Channels
  • Active Transcoder Resource
  • Call Activity
  • Resource Activity
  • Device Registration
  • Device Status
  • Registration Failure
  • Status
  • Registered Gateways
  • Registered IP Phones
  • Registered Media Devices
  • Registered Voice Mail Devices
  • Registration Failure (Gateway)
  • Registration Failure (Media Device)
  • Registration Failure (Phone)
  • Registration Failure (Voice Mail Devices)
  • Unregistered Gateways
  • Unregistered Media Devices
  • Unregistered Phones
  • Unregistered Voice Mail Devices
  • Voice Mail Status
  • Cisco Contact Center

  • CCCA: Agents Logged On
  • CCCA: Agents Logged On
  • CCCA: Call Queued (All network VRUs)
  • CCCA: Calls Queued (All network VRUs)
  • CCCA: Inbound Calls per Second
  • CCCA: Inbound Calls per Second
  • CCCA: Voice Calls in Progress
  • CCCA: Voice Calls in Progress
  • Cisco IP-SLA

  • Cisco IP-SLA DHCP Lease Response
  • Cisco IP-SLA DNS Query Response
  • Cisco IP-SLA FTP Query Response
  • Cisco IP-SLA HTTP Query Response
  • Cisco IP-SLA IcmpEcho Response
  • Cisco IP-SLA Jitter Analysis
  • Cisco IP-SLA Mean Opinion Score
  • Cisco IP-SLA One Way Latency
  • Cisco IP-SLA Planning Impairment Factor
  • Cisco IP-SLA Response Test Status
  • Cisco IP-SLA TCP Connect Response
  • Cisco IP-SLA Traffic Error
  • Cisco IP-SLA UdpEcho Response
  • Cisco MeetingPlace

  • Active Conference Participants
  • Cisco Meeting Place Call Activity
  • Cisco Meeting Place Call Activity
  • Disk Space Utilization
  • CPU Utilization
  • Physical Memory Utilization
  • Virtual Memory Utilization
  • Number of Users
  • Number of Processes
  • Number of Threads
  • System Context Switches
  • File I/O Operations
  • Windows Service Status
  • Network Interface: Availability
  • Network Interface: Bandwidth Utilization
  • Network Interface: Packets Discarded
  • Network Interface: CRC Errors
  • Network Interface: Packets Transmitted
  • Network Interface: Traffic Volume
  • Cisco SysApp

  • Cisco System Application
  • Max rows in Element Past Run table
  • Max rows in Past Run table
  • Max age of entry in Element Past Run table
  • Max age of entry in Past Run table
  • Min interval to poll status
  • No of entries removed beyond Past Run table
  • Cisco Telepresence

  • Number Of Calls
  • Ethernet Peripheral Operational Status
  • HDMI Peripheral Operational Status
  • HDMI Peripheral Power Status
  • HDMI Peripheral Cable Status
  • DVI Peripheral Operational Status
  • DVI Peripheral Cable Status
  • Cisco Unity Express

  • Enabled
  • Expires In
  • New Messages
  • Saved Messages
  • Time % Usage
  • Time Usage
  • Total Messages
  • Calls in Progress
  • Cisco Unity Express Active Calls
  • Cisco Unity Express Default Sizes
  • Cisco Unity Express Mailbox Usages
  • Cisco Unity Express Ports
  • Cisco Unity GUI Login Stats
  • Cisco Unity Greetings Usages
  • Cisco Unity Greetings and Messages Usages
  • Cisco Unity MailBox Message Expiry Time
  • Cisco Unity MailBox State
  • Cisco Unity Mailbox Messages
  • Cisco Unity Mailbox Time Usage
  • Cisco Unity Mailboxes 90% Full
  • Cisco Unity Messages Usages
  • Cisco Unity Voicemail PIN Stats
  • Default Greeting Size
  • Default Mailbox Size
  • Default Message Expiration
  • Default Message Length
  • Failed Voicemail PIN Attempts - Bad Password
  • Failed Voicemail PIN Attempts - Bad UserID
  • GUI Login Incorrect Password rejected attempts
  • GUI Login Unknown Username rejected attempts
  • General Delivery Mailboxes
  • Greeting Count Total
  • Greeting Time Total
  • Greetings and Messages Total
  • Greetings and Messages Total Usage
  • Maximum Licensed Ports
  • Messages Count Total
  • Messages Time Total
  • Number of Mailboxes 90% Full
  • Orphaned Mailboxes
  • Personal Mailboxes
  • Total GUI Login Attempts
  • Voicemail PIN password access attempts
  • Voicemail PIN password resets
  • Cisco Unity

  • Status
  • Cisco Unity License Usage
  • Cisco Unity Port Usage
  • Cisco Unity Server Status
  • Number Of Licensed Subscribers
  • Number Of Ports In Use (Inbound)
  • Number Of Ports In Use (Outbound)
  • Number Of Ports In Use (Total)
  • Unity Server Status
  • Cisco Voice Portal

  • Active Calls (Real Time)
  • Active H.323 Calls (Real Time)
  • Active ICM Calls (Real Time)
  • Active IVR Calls (Real Time)
  • Active SIP Calls (Real Time)
  • H.323 to ICM Latency (ms)
  • IVR New Call Latency (ms)
  • New Call Latency (ms)
  • New IVR Calls (Aggregate)
  • Port License Requests Denied
  • Port License State
  • Port Licenses Available
  • Port Licenses State
  • Service Status
  • Convedia

  • Convedia: ACS Usage
  • Convedia: Active Announcements
  • Convedia: Active Conferences
  • Convedia: Active Media Ports
  • Convedia: Active Recordings
  • Convedia: Card CPU Utilization
  • Convedia: DSP CPU Utilization
  • Convedia: DSP Interarrival Jitter
  • Convedia: DSP Statistics
  • Convedia: Media Ports
  • Convedia: SIP Command Rate
  • Convedia: SIP Errors
  • MS Lync

  • Operations - MEDIA Global health
  • Planning - MEDIA Number of audio channels started
  • Planning - MEDIA Number of conferences started
  • Planning - MEDIA Number of conferences with NORMAL health
  • Planning - MEDIA Number of conferences with OVERLOADED health
  • Planning - MEDIA Number of data channels started
  • Planning - MEDIA Number of video channels started
  • Private - MEDIA Average Conference Processing Time
  • Private - MEDIA Average Transport Processing Time
  • Private - MEDIA Number of packets dropped in transport
  • Sip Dialogs - SipEps Active Dialogs
  • Sip Dialogs - SipEps Dialogs Created
  • SipEps Connections - SipEps Outgoing Connections
  • SipEps Transactions - SipEps Active Transactions
  • Mitel Ipera

  • Category Alarm Level
  • Category Resources Available
  • Category Resources Unavailable
  • Last Known Reset Cause
  • Mitel Ipera: Alarm
  • Mitel Ipera: Alarm Category Count
  • Mitel Ipera: Category Resources
  • Mitel Ipera: Licences
  • Mitel Ipera: Reset Cause
  • Mitel Ipera: Resiliency State
  • Number of Alarm Categories
  • Overall Alarm Level
  • Resiliency Status
  • User Licenses Purchased
  • User Licenses Used
  • Kagoor

  • Active Calls
  • CPU Usage
  • Average Call Duration
  • Ended Calls (last 15m)
  • Packets Thru Classifier
  • License Rejected Calls
  • Rejected Calls
  • Bandwidth Rejected Calls
  • VoIP Packets
  • VoIP Packets Exchanged
  • VoIP Traffic
  • VoIP Traffic Volume